Starting therapy can feel overwhelming, but our team is here to make the process clear and stress-free. From your initial enquiry through to assessments, therapy sessions, and ongoing support, we'll guide you each step of the way, helping you understand your options and connect with the services that best meet your needs.
Tell us how we can help.
Meet your therapist and create a plan.
Personalised support that grows with you.
Once we receive your referral, our Customer Support Team will get in touch to understand your goals and the support you or your loved one needs.
We’ll then match you with a therapist whose skills, experience and interests are best suited to your needs. Have a preference? Let us know - finding the right fit matters.
We’ll also provide the relevant service agreement and onboarding documentation for you to review and complete before therapy begins. Our team will guide you through the process and answer any questions along the way.
Once everything is in place, we’ll introduce you to your allocated therapist and arrange your first appointment. If your referral is for your child and will be receiving therapy at childcare, kindergarten or school, we’ll arrange a phone call with you beforehand to ensure everyone is on the same page.
During your initial assessment, your therapist will take the time to get to know you, understand your needs and goals, gather relevant information, and answer any questions you may have.
Together, you’ll develop a personalised plan that outlines the most appropriate assessments, interventions and service locations to support your goals.
Your therapist will provide evidence-based assessments and interventions tailored to your individual needs and goals.
Around one month after therapy begins, our Customer Support Team will check in with you to see how things are going. This is an opportunity to share feedback, ask questions and let us know if there is anything you or your therapist may need to support your journey.
Your therapist will continue to review progress regularly and adjust the approach as needed, ensuring therapy remains effective, practical and meaningful.
Throughout your journey, we’ll keep you informed, involved and supported — working together to help you achieve meaningful outcomes.
